CHLEAR™ Approach for Organizations
CHLEAR™ Approach to Communication and Connection provides healthcare organizations with a practical framework for strengthening communication, connection, and patient-centered care. CHLEAR represents Cultural Humility, Health Literacy, Education, Advocacy, and Resources, five interconnected areas that can help healthcare professionals better understand patient needs, communicate health information clearly, and connect patients with appropriate support.
Organizations can use CHLEAR™ to strengthen the way their teams communicate with patients and families across diverse backgrounds, experiences, and levels of health literacy. The approach encourages professionals to listen with cultural humility, provide understandable education, support informed decision-making, advocate for patient needs, and help connect patients to relevant resources and services.
Groups of five or more can unlock premium volume pricing via organizational access plans. Small-group and organization-wide options are available.
Invest in CHLEAR for Your Organization
What you will gain...
CHLEAR Approach to Communication and Connection equips healthcare professionals with practical strategies to communicate respectfully and clearly across diverse patient populations. Participants learn to apply Cultural Humility, Health Literacy, Education, Advocacy, and Resources to strengthen trust, improve patient understanding and engagement, support healthier behaviors, and connect patients with services that can address needs and close care gaps. Upon completion, participants will understand:
- Cultural humility skills — Strengthen awareness and respect for patients’ diverse experiences, perspectives, values, and needs.
- Clear communication strategies — Learn to communicate health information in ways that are understandable, respectful, and meaningful to patients.
- Health literacy techniques — Improve the ability to assess and address barriers to patient understanding and participation in care.
- Patient advocacy skills — Recognize opportunities to support patient needs, preferences, access, and informed decision-making.
- Resource connection strategies — Identify when patients may benefit from additional services, resources, referrals, or community support.
- Improved communication-to-outcome connection — Understand how effective communication can contribute to greater trust, engagement, and outcomes.
CHLEAR Approach to Communication and Connection is designed to improve how health information is communicated, understood, and translated into meaningful action. It is especially valuable for those working with diverse populations, addressing health literacy barriers, or helping clients navigate services and resources. Intended participants include:
- Healthcare professionals who communicate directly with patients and families.
- Nurses, physicians, advanced practice providers, and allied health professionals seeking to strengthen patient-centered communication.
- Patient educators and health educators who translate complex health information into understandable, actionable guidance.
- Professionals serving culturally and linguistically diverse populations who want to communicate with greater cultural humility and respect.
- Professionals seeking to improve health behaviors and outcomes by helping patients understand information and take appropriate action.
- Organizations committed to patient-centered care and stronger connections between patients, healthcare teams, and community resources.
- Self‑paced structure that allows participants to learn on their schedule
- Full course access through the online Learning Management System after registration and payment
- Video‑based presentations that deliver clear, practical instruction
- Engaging activities that reinforce learning and support skill development
- Mobile‑friendly platform for flexible access across devices